Return Policy

 

Thank you for shopping at Tpbridal. We want you to be absolutely delighted with your purchase. Please read this policy carefully to understand your options.

 

  1. Eligibility for Returns

We can only accept a return if all of the following conditions are met:

  • The item is in its original, unworn, unaltered, and pristine condition.
  • All original tags are attached, and the item is packed in its original protective garment bag.
  • The return request is initiated within 14 days of you receiving the package.
  • The item is not a “Custom-Made”. These are final sale and cannot be returned or exchanged.
  1. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged for a refund:

  • Custom-Made :Any dress ordered in a custom size, color, or with specific alterations to our standard designs.
  • Accessories:Such as veils, belts, or jewelry, for hygiene reasons.
  • Altered Items:Any item that has been altered, tailored, or damaged in any way.
  1. Return Process

Step 1: Request Authorization
To initiate a return, please contact our customer service team at service@tpbridal.com within 14 days of delivery. Include your order number and reason for the return.

Step 2: Receive Instructions & RMA
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns shipped without an RMA number will not be accepted.

Step 3: Ship Your Return
Ship the item using a trackable and insured shipping service to the address we provide. You are responsible for the cost of return shipping. We highly recommend insuring the package for the full value of the dress, as we cannot be responsible for items lost or damaged in transit back to us.

  1. Refunds
  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.
  • Please note that the original shipping cost is non-refundable. A 15% restocking feewill be deducted from your refund to cover the cost of inspection, repackaging, and repositioning the garment.

Example Refund Calculation:
Dress Price: $1,000
Original Shipping: $80
Restocking Fee (15% of $1,000): $150
Total Refund: $1,000 – $80 – $150 = $770

  1.  Incorrect or Damaged Items

We take great care in inspecting every gown before shipment. However, if you receive an incorrect, faulty, or damaged item, you must contact us within 3 days of delivery at service@tpbridal.com. Please provide your order number and clear photographs/video of the issue. We will arrange a solution for you at no extra cost, which may include a repair, replacement, or full refund.

  1. Contact Us

If you have any questions about this policy, please contact us:
Email: service@tpbridal.com
Contact Page: https://www.tpbridal.com/contact.html