Lack of functions

Definition: the item received by the buyer lacks some functions. Handling Methods Tpbridal: product description Buyer: the buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece). We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation.We will try our best to help you.

Sizes not as described

• Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily
• Tpbridal: product description
• Buyer: the buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece).
• Sizing or Fitting Issues:
• If your dress sizes differ from the specifications of your order by more than one inch, feel free to choose from the following options: (1)  You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 10% of the product price. (2)  You may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department’ s confirmation, we do not accept your case)
• Dress is the size you ordered but does not fit：
• If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options: (1)  You may go to a local tailor to have the dress resized (at your own cost). (2)  You may use our modification service to resize your dress. Contact us for a quotation based on the complexity of the dress and the amount that needs to be altered.
• Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Colors not as described

Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description. The color mainly refers to red, orange, yellow, green, cyanine, blue, purple, etc. In the case that we has mentioned in the product description or in the communication with the buyer that color deviation may exist, please kindly send us proof like photos and pictures to service@tpbridal.com We will handle the complaint ASAP. Handling Methods Tpbridal: product description Buyer: the buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece). We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. You are eligible for a partial refund. (This does not apply if the color difference is caused by your display monitor.)

Material does not match the description

If the material of the dress is not the same as the product description, and you want a refund, please contact our customer service center at service@tpbridal.com. The most important thing is to provide us enough evidence to prove it.